We value your time and your preferences. This policy explains how we manage communications about our flooring installation, repair, refinishing, and related services—and how you can control the messages you receive from us.
Promotional Messages
From time to time, we may send you emails about seasonal flooring promotions, new product arrivals, design inspiration, maintenance tips, or special offers on installation and refinishing services. You are always in control—you can choose to stop receiving these at any point.
How to Opt Out of Promotions
To unsubscribe from marketing emails, simply click the “unsubscribe” link at the bottom of any promotional message. You can also reach out through our website to request removal from our mailing list. Once processed, we will no longer send you promotional content.
Service-Related Communications
Even if you opt out of promotions, we will still need to contact you for non-marketing purposes. These include appointment confirmations, on-site measurement schedules, project progress updates, service reminders, estimates, invoices, or important changes to your flooring project (e.g., material availability or timeline adjustments). These messages are essential to delivering the services you’ve requested.
Text Messages and Phone Calls
If you’ve provided a phone number, we may use it to coordinate consultations, scheduling, delivery notifications, or to inform you of any weather-related delays that may affect your installation. You can opt out of text notifications at any time by replying “STOP” to any text message or by contacting us directly to adjust your preferences.
Cookies and Online Experience
Our website uses cookies to enhance your browsing experience, remember your preferences (such as flooring style selections), and understand how visitors interact with our site. You can manage cookie settings through your browser. We do not share your personal information with third parties for their own advertising purposes without your explicit permission.
Data Retention After Opt-Out
Once you opt out of marketing, we will keep your contact information on a suppression list to ensure you don’t receive future promotions. However, we may still retain data related to ongoing or past projects, to meet legal requirements (e.g., warranty records), or to maintain accurate business records.
Policy Changes
We may update this policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website. By continuing to work with us or use our services, you accept any updates to this policy.