This policy outlines how we handle payments, schedule changes, and refunds for our flooring installation, repair, and renovation services.
Payment Terms
Payment is due on the day of service completion, unless otherwise agreed in your project contract. We accept the payment methods specified at the time of booking. All prices are quoted in local currency and do not include applicable taxes unless clearly stated. Final costs may vary depending on the scope of work, floor area, material choices, subfloor condition, and any additional services required.
Cancellations & Rescheduling
If you need to cancel or reschedule an installation or consultation appointment, please notify us at least 24 hours in advance. Cancellations made after this window or missed appointments may incur a fee, calculated as a percentage of the estimated service cost. This applies to both one-time projects and recurring maintenance or refinishing visits.
When Refunds Are Available
We review refund requests on a case‑by‑case basis. If we fail to complete the agreed flooring work due to our own error, we will either correct the issue at no extra charge or issue a refund for that specific service. We do not offer refunds for work that was finished correctly and approved by you upon completion.
Not Satisfied? Let Us Know
Your satisfaction is important to us. If you are not happy with any aspect of our flooring work, please contact us within 48 hours. We will assess your feedback and may offer follow‑up corrections, a partial refund, or additional services – whichever we determine is most appropriate for the situation.
Weather & Unforeseen Events
Certain conditions, such as extreme humidity, temperature, or other factors beyond our control, may affect flooring materials or installation quality and force us to postpone a job. In such cases, we will contact you to arrange a new date. Please note that delays caused by weather or other unforeseen circumstances do not qualify for refunds.
Invoice Disputes
If you notice an error on your invoice, please reach out to us within 15 days of the invoice date. We will investigate promptly and correct any verified mistakes.
Refund Processing
Once a refund is approved, we will process it through your original payment method within 7–10 business days. Please be aware that your bank or card issuer may take additional time to reflect the refund in your account.